💸 Refund & Cancellation Policy

Last updated: October 2025
Website: https://prdctiv.com

🧾 Overview

At PRDCTIV, we strive to ensure that every customer has a smooth and valuable experience with our digital products.
Since our products are digitally delivered and instantly accessible after purchase, refund requests are handled carefully and fairly on a case-by-case basis.

📦 Nature of Products

All products sold on PRDCTIV.com are digital downloads (e.g., PDFs, templates, and other files).
Once a product is delivered and accessed, it cannot be “returned” in the traditional sense — as digital content cannot be revoked after download.

💰 Eligibility for Refunds

We offer a 7-day refund window from the date of purchase only under valid conditions, such as:

  • The download link or file was not received after a successful payment.

  • You were charged twice for the same order due to a technical error.

  • The file received is corrupted, inaccessible, or incorrect, and our support team is unable to provide a working version.

Refunds will not be issued for reasons such as:

  • Change of mind or mistaken purchase.

  • Compatibility issues arising from third-party tools, devices, or software versions.

  • Failure to use or benefit from the product after access has been granted.

🔁 Process for Requesting a Refund

To request a refund, please email our support team at support@prdctiv.com with the following details:

  • Full name

  • Order number

  • Date of purchase

  • Reason for refund request

Our team will verify your request within 2–3 business days and, if approved, the refund will be processed to your original payment method within 5–7 business days.

⚠️ Cancellations

Since digital files are delivered instantly upon payment confirmation, orders cannot be canceled once the purchase is completed and access has been granted.
If you made a payment by mistake, please contact us immediately — we can review it only if the files have not yet been accessed or downloaded.

🏦 Failed or Duplicate Transactions

If your payment fails but the amount is deducted from your account, it will be automatically refunded by your bank or payment gateway (e.g., Razorpay) within 5–7 working days.
You do not need to take additional action in such cases.

💬 Customer Support

For all refund, payment, or access-related issues, please contact:
📧 support@prdctiv.com
Our team responds within 24–48 hours (Monday–Saturday, 10 AM – 6 PM IST).

📄 Policy Updates

PRDCTIV reserves the right to update or modify this Refund & Cancellation Policy at any time to reflect legal, financial, or operational requirements.
All updates will be published on this page with a revised “last updated” date.